Terms and Conditions

Last updated: July 6, 2026

These Terms and Conditions describe the basic rules for using the AirZen Pte. Ltd. secure staff CRM portal, including calling, WhatsApp messaging, customer management, appointments, templates, and automation features.

Use of the Service

You may use the service only for lawful business purposes and in accordance with applicable communication, privacy, anti-spam, telemarketing, and platform rules.

Your Responsibilities

• You are responsible for the accuracy of business settings, Meta credentials, templates, phone numbers, recipients, customer records, and appointment information.
• You must have proper consent or another valid legal basis before calling, messaging, or storing customer information.
• You must not use the service for misleading, abusive, illegal, harmful, or unauthorized communications.

WhatsApp and Provider Rules

WhatsApp template creation, message delivery, account status, and platform approvals depend on Meta WhatsApp Business rules and third-party provider availability. You are responsible for complying with those external terms and maintaining valid credentials.

Availability and Changes

The service may be updated, interrupted, limited, or unavailable because of maintenance, provider outages, configuration issues, or infrastructure changes. Features may change as the application is improved.

Data and Backups

You are responsible for reviewing your data, keeping appropriate backups where needed, and confirming that integrations and automations behave as expected before relying on them for production workflows.

Limitation of Liability

To the maximum extent allowed by law, the service owner is not liable for indirect, incidental, special, consequential, or business losses arising from use of the service, failed messages, failed calls, third-party outages, incorrect configuration, or unauthorized use.

Contact

For questions about these terms, contact AirZen Pte. Ltd. through airzensg.com.