Privacy Policy
Last updated: July 6, 2026
AirZen Pte. Ltd. uses this secure staff CRM portal to manage customer calls, WhatsApp messages, appointments, templates, and related customer communication workflows.
Information We Collect
We may store business setup details, user settings, customer names, phone numbers, addresses, appointment details, service preferences, WhatsApp template data, message delivery status, call logs, recordings where enabled, and technical logs needed to operate the service.
How We Use Information
- To provide CRM, calling, WhatsApp messaging, appointment, and customer follow-up features.
- To configure company settings, templates, integrations, and automation workflows.
- To troubleshoot errors, protect the service, improve reliability, and provide support.
- To comply with applicable platform rules, legal obligations, and security requirements.
WhatsApp and Third-Party Providers
The service may connect with Meta WhatsApp Business APIs and other providers such as hosting, database, telephony, calendar, storage, analytics, or AI services. Data shared with those providers is used to deliver the requested service features and remains subject to their applicable terms and policies.
Customer Data and Consent
You are responsible for ensuring that customer contact details, message recipients, and communication campaigns are collected and used with proper consent and in compliance with applicable laws and platform policies.
Retention and Security
We keep information for as long as needed to provide the service, meet operational needs, resolve issues, or comply with legal obligations. We use reasonable technical and organizational safeguards, but no internet-based service can guarantee absolute security.
Your Choices
You may update settings, remove customer records where the application allows it, disable integrations, or request deletion or correction of applicable data by contacting the service owner or administrator.
Contact
For privacy questions, contact AirZen Pte. Ltd. through airzensg.com.